Reservation & Cancellation Policies
PUBLIC TOURS
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We run two public tours per week. One on Thursday and another one on Saturday.
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There must be a minimum of 6 participants signed up to a public tour for it to operate. In the case that the tour cannot operate, En Vía will notify participants 24 hours before the tour.
Participants must pay a 30 USD deposit to secure their tour reservation. When making the reservation online the deposit will be automatically charged. When making the reservation via email or in person the deposit can be paid via PayPal, cash (mexican pesos) or card. When paying in cash we only accept Mexican pesos and the exchange rate may vary depending on the day. Participants can also pay using a credit/debit card at the front office.
​DEPOSITS ARE NON REFUNDABLE
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If a participant cancels their reservation or the tour gets cancelled, En Vía will retain the deposit amount and the participant can choose to:
Use the deposit to make a tour reservation any time within the next year.
Leave the deposit as a donation towards En Vía's work.
If a participant wishes to cancel their reservation, they must contact En Vía as soon as possible by emailing to: responsibletours@envia.org. All cancellations must be in writing and be made by the person who submitted the booking.
The full amount of the fee tour must be paid before the tour starts. If you do not pay your balance by the agreed time En Vía reserves the right to cancel your booking or pursue any unpaid monies.
If a participant cancels their reservation and has paid the tour amount in full, En Vía applies the following refund policy:
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More than 10 days prior to the tour date
50% of the tour cost (excluding deposit) will be refunded
2-10 days prior to the tour date
30% of the tour cost (excluding deposit) will be refunded
Less than 48 hours prior to the tour date or no show
NON REFUNDABLE
The money will be taken as a donation
Once the tour has started, no refund for any unused portion or part of the tour or services to be provided will be given.
It is unlikely that En Via will have to make changes to your tour. However, we may occasionally have to make changes either before or after you have booked. Most changes will be minor and the participants will be advised about it as soon as possible.
Fundación En Vía will not pay compensation if it’s forced to cancel or in any way change the tour due to force majeure, such as blockades, riots, fire, adverse weather conditions or other material external circumstances beyond En Vía's control.
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Travelling with children
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Children younger than two years can join the tour for free (one child for family)
If there is more than one child younger than one year in the same family, the other children must pay.
Children between the age of 4 and 12 years old will pay the regular children fee.
Children older than 12 years old will be treated as adults and will be charged a full amount (90 USD)
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PRIVATE TOURS
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Private tours can be held any day of the week except Sunday.
Participants must pay a deposit of 40 USD per person to secure their tour reservation
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DEPOSITS ARE NOT REFUNDABLE
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If a participant cancels their reservation and has paid the tour amount in full,
En Vía applies the following refund policy:
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More than 20 days prior to the tour date
50% of the tour cost (excluding deposit) will be refunded
or the participant may reschedule their tour
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DAY OF THE DEAD TOURS
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Participants will be required to pay a deposit of 50% of the fee to secure their tour reservation
DEPOSITS ARE NOT REFUNDABLE
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If a participant cancels their reservation less than 3 weeks before the tour date
and has paid the tour amount in full, the fee won't be reimbursed but
the reservation may be transferred to another date within the next year.
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