Reservation & Cancellation Policies
PUBLIC TOURS
We offer two public tours per week: Thursdays and Saturdays
A minimum of 6 participants is required for a public tour to operate. If the minimum is not met, En Vía will notify participants at least 24 hours in advance
PRIVATE TOURS
Private tours can be held any day of the week except Sunday
DEPOSITS & PAYMENTS
DEPOSITS ARE NON REFUNDABLE
A $30 USD non-refundable deposit is required to secure Public Tour Reservations
A $50 USD non-refundable deposit is required to secure Private Tour Reservations
Deposits are charged automatically for online bookings
For email or in-person bookings, deposits can be paid via PayPal, card, or cash (Mexican pesos only). Exchange rates may vary
The remaining balance must be paid before the tour begins. En Vía reserves the right to cancel bookings with unpaid balances
IF YOU CANCEL, YOUR DEPOSIT MAY BE:
Applied to a future tour within 1 year
Donated to support En Vía’s work
Exchanged for an En Vía t-shirt or tote bag
All cancellations must be made in writing by the person who booked, by emailing
📧 responsibletours@envia.org
REFUND POLICY EXCLUDING DEPOSIT
If the full tour fee has already been paid:
More than 15 days before the tour: 50% refund
2–15 days before the tour: 30% refund
Less than 48 hours or no-show: No refund (treated as a donation)
Once a tour has started, no refunds will be given for unused services
CHANGES & FORCE MAJEURE
While changes are unlikely, En Vía may make minor adjustments if necessary and will notify participants as soon as possible
No compensation will be provided for cancellations or changes due to force majeure, including blockades, protests, weather, or other circumstances beyond En Vía’s control
TRAVELLING WITH CHILDREN
Children under 2: Free (1 per family)
Additional children under 2: Must pay
Ages 4–12: Child rate $55 USD
Ages 13+: Adult rate $90 USD
DAY OF THE DEAD TOURS
Participants will be required to pay a deposit of 50% of the fee to secure their tour reservation
