We understand our responsibility to treat personal information with respect, and we acknowledge that it is important to make you aware of how we collect, store, and disclose information you have shared with us. Our aim is to assist you to make an informed decision about sharing personal information with Fundación En Vía and to know how and why we will be using this information.
When this policy refers to “Fundación Emprende, Intercambia y Aprende A.C.”, “Fundación En Vía”, “us”, “we” or “our”, it refers to Fundación Emprende, Intercambia y Aprende A.C., a registered non-profit in Oaxaca, Mexico, which is responsible as the Data Controller for the security and management of your personal information.
Information we collect
Fundación En Vía collects personal information about you through a number of sources, depending on the circumstances of your engagement with us. Personal information collected and held by Fundación Emprende, Intercambia y Aprende A.C.may include:
Your name, email address, contact details, gender, date of birth, dietary requirements, occupation, blood type and allergies, nationality, state, mailing address, emergency contacts details, travel insurance details and; details of volunteer programs you have either participated in or inquired about, including your travel details, program feedback and testimonials.
Personal data is either supplied by you directly to Fundación En Via or provided to us by someone representing you. Information not collected on our application form is additionally sourced via email and other direct volunteer, donor or tour participant communications, including social media. We may also collect personal information if you choose to enter a scholarship or other promotion, subscribe to our newsletter, or request a brochure or other document.
Online payments are processed through a secure third-party site, and Fundación En Vía does not receive or have access to personal information such as bank or credit card details.
What we do with your information
We collect, hold, use and selectively disclose personal information about you in order to administer the function of selecting you as an eligible volunteer and placing you on one Fundación En Vía´s positions, providing the most suitable customer service for our tours, for internal reports, to keep in touch with donors and for promoting volunteer safety. In the performance of our normal business activities we may use your information in the following ways:
To review your suitability for a selected volunteer program via an automated or manual method.
To enable the Responsible Tourism coordination to make arrangements necessary for your tour.
To enable the Direction or corresponding coordination to make arrangements necessary for your volunteer experience.
To contact you through a range of mediums to discuss any engagement you may have had with us, including your confirmed volunteer program, any feedback you may have provided, or any tour.
To allow a listed emergency contact or insurance provider to be updated about any details regarding your program, including sensitive personal information in circumstances involving emergencies or concerns about volunteer safety where it is appropriate for them or Fundación En Via to act on your behalf.
To meet the requirements of an institutional relationship or insurance policy.
To make improvements to our programs, our website, applications and marketing, and to provide insights that help us to meet your needs better.
To promote our volunteer programs. Feedback and testimonials provided, along with your name and images shared by Fundación En Via volunteers may be used for marketing and promotion purposes.
To produce research and analysis for the purposes of measuring and communicating the impact of volunteer programs, tour operations and donations on the female entrepreneurs we work with at the community of Tlacolula Valley in Oaxaca.
The outputs of these activities will be presented at an aggregate level only and will not be attributable to any particular individual.
In summary, we process your personal information for certain legitimate business purposes, which include:
Presenting to you information that we believe will be of interest and relevance, through a range of marketing and communication channels.
Identifying and recommending volunteer programs or associated services that we think may be of interest to you.
Enhancing, modifying, personalizing or otherwise improving your experience of our website, marketing or communications.
To better understand the effectiveness of our website, marketing and communications with you. We may choose to market and promote this information to you via a wide range of mediums based on personal information held.
Whenever we process your data for this purpose we will keep your personal information rights in high regard and take steps to safeguard personal information. You can opt-out of receiving marketing information, or allowing us to process your information for these purposes at any time by using ‘unsubscribe’ links, or contacting us directly.
We process this personal information on a number of legal grounds, including with your consent, for the purposes of providing services to you under an existing or potential contract, to comply with legal obligations imposed on us, to protect your vital interests (for example, in the case of medical emergencies) and / or for our legitimate interests where these are not overridden by your rights.
Who we share your information with
We will only use your personal information within Fundación En Vía for the purposes for which it was obtained. We do not provide your personal information to other third-parties without a lawful ground for that disclosure. Where your personal information is transferred to a third party in a non-approved country we ensure that suitable safeguards are put in place to ensure your personal information and rights are protected.
We may share your personal information with:
Internal stakeholders: In order to undertake the processing as set out above, our normal business and to provide you with a high quality of service and support, we may disclose your personal information to our employees, directors, contractors or approved third-party service providers located either in the United States or overseas.
Your emergency contact or insurer: In some circumstances, such as in emergencies or when volunteer safety is a concern, it is appropriate for FIMRC to share your personal information with your listed emergency contact or your insurance provider.
Your university or school: Where a volunteer applies using a school or university email address, or indicates that they are a student of an educational institution, we may share your name, contact details and the program details with this institution.
We do not allow these external organizations to use your data for their own purposes or disclose it to other third parties without our consent and we will take all reasonable care to ensure that they keep your personal information secure.
We will also comply with legal requests where disclosure is required or permitted by law (for example to government bodies for tax purposes or law enforcement agencies for the prevention and detection of crime).
We respect your right to know details about the information we hold about you, and to correct any inaccuracies in our records. You can view and amend much of the personal information we hold about you by emailing us to modify any information you might have entered when contacting us website, however, if you require further details you can contact us directly to firstname.lastname@example.org to inquire about that information. All requests for personal information will be acknowledged and provided within 30 business days.
Should you wish to opt-out of receiving communications from Fundación En Via at any stage you can notify us by emailing us, using ‘unsubscribe’ links or other opt-out tools provided in email communications. Once we are suitably notified, we will action your request within a reasonable timeframe.
You also have the right to withdraw your consent to our processing of your personal information at any time, the right to request the personal information we hold about you is rectified, that any of our processing is restricted and the right to data portability. You can also choose not to provide us with some of the personal information we request, however this may result in us being unable to provide you with all of our services. Please contact us for further details about any of these rights.
How long we’ll keep your information
We are only permitted to store your personal information for as long as necessary having regard to the purposes for which it was collected or a related or ancillary purpose.
We may delete your personal information after a reasonable period of time and, if you have not used our services for some time, you may have to re-enter or re-supply your personal information to us. At times, we may need to retain your information for a longer period where we need the information to comply with regulatory or legal requirements or where we may need it for our legitimate purposes. If we don’t need to retain information for this period of time, we may destroy, delete or anonymize it more promptly.
Although we try our best, Fundación En Vía does not guarantee that website visitors will have uninterrupted or error-free access to, and use of our website. We also can’t guarantee that any files that are able to be downloaded are error-free and free from viruses or other defects. All website users need to rely on their own judgment in relation to the accuracy, completeness and suitability of all content on the Fundación En Via website.
By using our website, you agree to us using cookies in the ways described below.
The information collected by these cookies is used for the purpose of compiling analytical reports that enable Fundación En Via to measure and record the number of visits to various sections of our website, the average time spent on the site and the pages viewed. These cookies do not allow us to collect any personal information from any users of our website, but they might enable search engines to show our advertisements to internet users based on their previous use of our website.
Fundación En Via does not store any personal information in cookie data. Users who do not want cookie information to be collected or shared with third-parties can disable the cookie feature within their browser. Contacting us
Email us: email@example.com
Call us: 951 515 2424
We aim to respond to all inquiries in a timely manner.
Last updated: March 15th, 2022